Updated on May 13, 2026
A new solar system is a significant investment for most people. It is proven to save you money over time. But what happens if something goes wrong with it?
Don’t mean to be a raincloud on a sunny day, but preparing for the worst-case situation is something that our customers trust us to do.
At PSC Energy, we have a comprehensive warranty for service in addition to honouring the warranties of our products. There’s a lot to those warranties though, and this article is going to walk you through everything we do to keep your solar system up and running for years to come.
In this article, you will learn:
- What is PSC Energy’s Workmanship Warranty?
- What Are the Warranties for the Products PSC Energy Installs?
- PSC Energy’s Workmanship Warranty
- String Solar Subcontractor Repair Cycle
- What’s the Fine Print? (There’s Always Fine Print)
By the time you finish reading, you’ll have a complete understanding of what we offer in terms of support. It’s one of the reasons why we’re the premier solar installer in the Sydney metro area.
What Is PSC Energy’s Workmanship Warranty?
PSC Energy backs the products it installs, but as we’ve stated from time to time on this blog and in this article, a solar system is only as good as its installation. Installers who cut corners create problems for customers that won’t surface for years.
We stand behind the quality of our workmanship and offer a ten-year workmanship warranty on every installation. It’s extended to all our customers, whether it’s a solar system, a battery installation, or a system with a battery.
Just call us and we’ll have a team at your home diagnosing and repairing whatever is troubling your solar system. It’s simple and straightforward: if we installed your solar system, we’re with you for at least ten years.
What Are the Warranties for the Products PSC Energy Installs?
We install solar panels and batteries. We honour the warranties of the solar panels, the microinverters, the batteries, and the racking that keeps everything bolted to the roof. There are also additional components that are installed to complement your system that carry warranties as well.
Here is the information from the manufacturer for each product we install.
What Is the Warranty for AIKO Solar Panels?
We love the AIKO ABC all black solar panels. They also have a 25 year product warranty and a 30 year performance warranty. What’s the difference between those two types of warranties?
The 25-year product warranty guarantees the panel’s structural integrity for 25 years.
The 30-year performance warranty guarantees the panel’s power output will remain above a certain threshold. Solar panels do lose a slight amount of efficiency over time.
For AIKO: There is a first year panel degradation of 1%. For years 2 – 30, the degradation rate is 0.35%. Which means the efficiency at the end of three decades is a whopping 89.95%!
They’re also extremely durable. They can withstand hail up to 25 millimetres wide at a speed of 23 metres per second.
If you’re interested in learning a bit more about AIKO solar panels, you might want to check out the following article titled, Everything You Need to Know About Aiko Neostar N-Type ABC All Black Solar Panels.
What Is the Warranty for Trina Solar Vertex S+ Solar Panels?
We install Trina solar panels. They come with a 25-year product warranty and a 30-year power warranty.
In the case of Trina Solar Vertex S+ panels, the first year they are guaranteed at 99% efficiency and then they are expected to lose about 0.4% for each year. After 30 years, they’ll have lost 12% of their efficiency, which means they’re operating at around 88% efficiency compared to when they were originally installed.
For more information about the Trina solar panels we install and their warranty, you can visit Trina’s website here.
What Is the Warranty for Tesla Powerwall 2 and Powerwall 3?
This warranty is pretty interesting. Tesla Powerwall offers a warranty that covers 10 years with an unlimited number of cycles.
However, if your Powerwall is connected to Tesla’s VPP (virtual power plant), the warranty is extended an additional 5 years. For more information on what a VPP is, please check out this article titled, What is a VPP?
This warranty also covers the Tesla Gateway, a compulsory piece of technology that provides energy management, metering, and monitoring functions for Powerwall. It controls connection to the grid, safely disconnects your home and starts backup operation during an outage.
Please note that if you prefer to not connect your Powerwall to the app (which will greatly inhibit your ability to monitor your electricity usage and make it difficult to maximise your energy efficiency) then the warranty only covers a 4-year period.
For more information on the warranty for the Tesla Powerwall, please check out this pdf about the warranty for a Tesla Powerwall.
If you’re interested in learning a bit more about Tesla’s Powerwall, you might want to check out the following article titled, Pros and Cons of Tesla Powerwall 3: Everything to Know Before You Buy.
What is the Warranty for Sigenergy SigenStor?
Much like the Powerwall, the Sigenergy SigenStor is warranted for 10 years. It also requires internet connection to cover updates to the firmware software.
If you would like to learn more about the warranty, you can follow this link to the Sigenergy website.
If you’d like to learn a bit more about Sigenergy’s SigenStor, you might want to check out the following article titled, Pros and Cons of the Sigenergy SigenStor Solar Battery and Energy System.
What Is the Warranty for Enphase Microinverters?
This one is interesting. In Australia, Enphase warranties their microinverters for 25 years. This is the best inverter warranty industry-wide.
For more information about Enphase microinverter warranties, please check out this link that has all the information you’ll need about Enphase microinverter warranties here.
What Is the Warranty for Enphase IQ Battery 5P?
This solar battery has one of the best warranties on the market for its class. Enphase covers 15 years or 6,000 cycles, whichever comes first.
A cycle is the full powering up of a battery to full capacity and the complete depletion of all that electricity until it’s empty. This usually happens once a day in most homes, but that depends on a household’s energy consumption patterns.
The warranty starts once the battery is installed and connected to the Enphase Enlighten App by your installer. For more information about the Enphase IQ Battery 5P warranty, you can check out this page about Enphase IQ Battery warranty here.
If you’re interested in learning a bit more about IQ Batteries from Enphase, you might want to check out the following article titled, Pros and Cons of the Enphase IQ Battery 5P Solar Battery.
What Is the Warranty for Enphase IQ Controller?
This piece of equipment communicates with IQ Batteries and has a 10-year warranty. It automatically detects grid outages and makes sure your solar system is safely connected to the grid. Like the Enphase IQ Battery 5P, this warranty begins upon installation and connection to the Enphase Enlighten App.
Documentation about the warranty for this necessary piece of equipment can be found on the following document from Enphase Energy Warranty for IQ Battery and IQ Controller.
What Is the Warranty for Schletter Mounting System?
Schletter offers a straightforward 25-year warranty (though there is some fine print about temperature ranges and snow loads).
For more information on the manufacturer warranty for Schletter roof systems, you can check out the following link that will direct you to the warranty page for Schletter solar mounting systems.
If you want to know more about mounting systems, you might want to check out the following article titled, What is a Solar Module Mounting System?
PSC Energy’s Workmanship Warranty
At PSC Energy, we offer a 10-year workmanship warranty because we know how we would want to be treated as a customer.
Fortunately, the products we install are of great quality and the need to repair and replace them are few and far between.
Cheap Solar Energy Systems Repair Cycle
When you install a string system, make sure you read the fine print that comes with the installation guarantee. Oftentimes, at least in the Sydney metro area, a solar retailer will hire a subcontractor to do the installation.
If the subcontractor is hired by a solar sales company, there’s a service cycle of sadness that you may need to navigate if your solar system needs repairs or warranty fulfilment.
- The subcontractor will direct you to the sales company that hired them.
- The sales company will direct you to the subcontractor.
- You’ll be caught in the middle.
This situation is particularly challenging when it comes to getting warranties fulfilled.
This is particularly awful because while this cycle of sadness is happening, your solar system is out of commission and you’re spending money on grid electricity again.
This doesn’t happen every time, but it happens often enough for us to mention it. We know and respect quite a few subcontractors who are very good at what they do.
If you’re interested in learning a bit more about the importance of a good installer for your solar (the most important component of any system, seriously), you might want to check out the following article titled, In-house Installers vs. Subcontractors: Which is Better?
What’s the Fine Print? (There’s Always Fine Print)
The fine print in a warranty contract is important. Here are the points we need to make you aware of so you’re not surprised if there’s a situation we can’t honour.
Just to warn you, the language here does get a bit technical. It’s been directly copied and pasted from our website.
Transferability: The warranty for workmanship and the product warranties are transferable by the original purchaser of the solar system to any subsequent purchaser of the premises at which the solar system is installed.
Repairs or Replacements: PSC Energy agrees to implement repairs and or replacements within a reasonable time of 7 days following a claim having been initiated between the consumer and PSC Energy Administration.
Effectiveness: This warranty only comes into effect once we have received all amounts owing from you in relation to the solar system and the title to the solar system has passed to you.
This warranty will no longer be valid if:
- Anyone other than a PSC Energy installer, or other PSC Energy authorized person works on (including repairing or altering) the solar system at any time; or
- You fail to comply with all reasonable instructions of PSC Energy (whether written or verbal) in relation to the operation and care of the solar system.
Exclusions This Warranty Does Not Cover:
Your existing electrical installation, wiring or fuse box.
- Any malicious damage or abuse.
- Damage caused by vermin, animals or pests.
- Damage caused by acts out of “human control” improper voltage or power surges, accidents or other acts beyond our reasonable control.
- Any damage to your property caused by the solar system failing or breaking.
- Any alterations to your property that are a necessary consequence of the provision of the installation services; or
- Any damage of any kind that was not reasonably foreseeable or that could not have been expected to result from:
- A failure to provide the installation services as required by your agreement with us; and/or
- The installation services fail to meet any consumer guarantee set out in the Australian Consumer Law.
Australian Consumer Law Guarantees and Remedies: Our installation services come with guarantees that cannot be excluded under the Australian Consumer Law.
In the case of a problem with any installation services which is not defined as a ‘major failure’ under the Australian Consumer Law and which is capable of being remedied, you must provide us with an opportunity to remedy the problem free of charge within a reasonable time.
In the case of a problem with any installation services which is defined as a ‘major failure’ under the Australian Consumer Law or which is not capable of being remedied, you are entitled to:
- Cancel your agreement with us and get a refund; or
- Get compensation for the difference in value of the installation services delivered and what was paid for by you.
You are also entitled to compensation for any reasonably foreseeable loss or damage resulting from:
- Our failure to provide the installation services as required by your agreement with us; and/or
- The installation services failed to meet any consumer guarantee under the Australian Consumer Law.
PSC Energy will not be liable to you for any personal injury or any loss or damage of any kind that was not reasonably foreseeable or that could not have been expected to result from the circumstances set out above.
Warranties & Peace of Mind
By now you should have a clearer understanding of PSC Energy’s warranty process and what the warranties are for the products we install. As you can see, they’re backed by pretty hefty warranties. We wouldn’t have it any other way.
PSC Energy will be with you on your solar journey long after the installation of your system, battery, or system with a battery. It’s what we do.
If you’re interested in learning a bit more about battery warranties, you might want to check out the following article titled, Which Solar Battery Has the Best Warranty?
FAQ: PSC Energy Solar Warranties
Does PSC Energy offer its own warranty on top of product warranties?
Yes. PSC Energy provides a 10-year workmanship warranty on every installation — whether that’s a solar system, a battery installation, or a combined solar and battery system. This covers the quality of the installation itself, separate from the manufacturer warranties on the products installed.
What does PSC Energy’s workmanship warranty actually cover?
It covers any issues that arise as a result of how your system was installed. If something goes wrong with your solar system and it relates to the installation workmanship, PSC Energy will send a team to your home to diagnose and repair the problem — at no cost to you — within the 10-year warranty period.
How long does PSC Energy take to respond to a warranty claim?
PSC Energy commits to implementing repairs or replacements within 7 days of a claim being initiated between you and PSC Energy Administration.
Is the warranty transferable if I sell my home?
Yes. Both the workmanship warranty and the product warranties are transferable from the original purchaser to any subsequent purchaser of the property where the solar system is installed.
When does the warranty come into effect?
The warranty only comes into effect once PSC Energy has received all amounts owing and the title to the solar system has passed to you.
Can I use a third-party technician to service or repair my system without voiding the warranty?
No. The workmanship warranty becomes void if anyone other than a PSC Energy installer or PSC Energy-authorised person works on the solar system at any time. This includes any repairs or alterations. Always contact PSC Energy directly if your system needs attention.
What is explicitly excluded from PSC Energy’s warranty?
The warranty does not cover your existing electrical installation, wiring, or fuse box; malicious damage or abuse; damage caused by vermin, animals, or pests; damage from power surges, improper voltage, accidents, or events beyond reasonable human control; damage to your property caused by the solar system failing or breaking; alterations to your property that are a necessary consequence of the installation; or any damage that was not reasonably foreseeable.
What are my rights under Australian Consumer Law if something goes wrong?
All PSC Energy installation services come with guarantees under the Australian Consumer Law that cannot be excluded. For a non-major failure that can be remedied, you must give PSC Energy the opportunity to fix it free of charge within a reasonable time. For a major failure or an issue that cannot be remedied, you are entitled to cancel your agreement and receive a refund, or receive compensation for the difference in value between what was paid and what was delivered. You are also entitled to compensation for any reasonably foreseeable loss or damage resulting from a failure to provide the installation services as agreed.
What warranty comes with AIKO ABC solar panels?
AIKO panels carry two separate warranties: a 25-year product warranty covering the structural integrity of the panel, and a 30-year performance warranty guaranteeing the panel’s power output stays above a minimum threshold. In terms of degradation, AIKO panels lose 1% efficiency in the first year, then only 0.35% per year for years 2–30, meaning after 30 years the panels are still operating at approximately 89.95% of their original efficiency. They are also rated to withstand hail up to 25 mm wide at 23 metres per second.
What warranty comes with Trina Solar Vertex S+ panels?
Trina Solar Vertex S+ panels come with a 25-year product warranty and a 30-year power warranty. These panels are guaranteed at 99% efficiency in year one, then degrade at approximately 0.4% per year. After 30 years, they will be operating at around 88% of their original efficiency.
What warranty does the Tesla Powerwall 2 and Powerwall 3 carry?
The standard Tesla Powerwall warranty covers 10 years with unlimited charge/discharge cycles. If your Powerwall is connected to Tesla’s Virtual Power Plant (VPP), the warranty is extended an additional 5 years — giving you 15 years total. If you choose not to connect your Powerwall to the Tesla app, the warranty is reduced to 4 years. The warranty also covers the Tesla Gateway, the energy management and monitoring device that comes with every Powerwall installation.
What warranty does the Sigenergy SigenStor carry?
The Sigenergy SigenStor is warranted for 10 years. An active internet connection is required to keep the firmware software updated and to maintain the warranty.
What warranty does the Enphase IQ Battery 5P carry?
The Enphase IQ Battery 5P is covered for 15 years or 6,000 full charge/discharge cycles, whichever comes first. A cycle is defined as a full charge to full depletion — in most homes this occurs roughly once a day. This warranty begins once the battery is installed and connected to the Enphase Enlighten App by your installer.
What warranty do Enphase microinverters carry?
Enphase microinverters carry a 25-year warranty in Australia — the best inverter warranty available in the industry.
What warranty does the Schletter mounting system carry?
Schletter offers a 25-year warranty on their mounting systems, though there is some fine print relating to temperature ranges and snow loads.
How do I make a warranty claim with PSC Energy?
Simply call PSC Energy. They will organise a team to come to your home, diagnose the issue, and carry out any necessary repairs or replacements — no complicated process required.
