If you’ve ever looked at your solar app and wondered why your battery didn’t charge or why your system used grid power instead of solar, you’re not alone. Most apps either overwhelm you with data or don’t give you enough useful information.
The mySigen app, designed specifically for the Sigenergy SigenStor, changes that. It’s built to make your home energy system genuinely understandable, not just trackable.
At PSC Energy, we know this is a new way of thinking for many homeowners. The learning curve is real, but it doesn’t have to be difficult. mySigen gives you real answers, helpful insights, and useful control, all explained in clear language.
In this article, you’ll learn about the following:
- A Real-Time Picture of Your Energy
- AI Mode: Your Energy System Thinks So You Don’t Have To
- Understand What Happens with the mySigen App
- Sankey Diagrams with mySigen: See Exactly Where Your Energy Flows
- mySigen App Limitations
- mySigen Community: You’re Not Learning Alone
- FAQ: mySigen App
By the end of this article, you’ll understand what the mySigen App can do, where it has limits, and how its AI real-time monitoring can help you.
A Real-Time Picture of Your Energy
When you open mySigen, you see a live animation showing energy moving through your home. You can watch your solar panels make power, your battery charge or discharge, and your appliances use energy, all updated every 10 seconds.
Besides the animation, detailed graphs let you check your energy use and production by day, week, or month. You can see how much solar you use, how often your battery helps, and how much grid power you still need.
This level of detail is important. You can see what’s working, catch problems early, and no longer need to ask your installer for every answer. All the information is right on your phone.
AI Mode: Your Energy System Thinks So You Don’t Have To
One of mySigen’s best features is Sigen AI Mode. This artificial intelligence, powered by GPT-4, manages your home energy automatically.
It works by learning your household’s energy habits over time, such as when you use the most power, when your panels produce the most, and what the weather forecast is.
It also considers electricity prices, which change during the day with time-of-use or dynamic tariff plans. Time-of-use means energy prices change depending on the hour or demand.
With this information, the AI makes choices for you. It charges your battery when electricity is cheap, uses it when prices are high, and stores extra solar energy so you don’t need to buy from the grid.
All of this happens automatically in the background, but you can still use manual controls if you want to be more involved.
If you’d like to learn a bit more about SigenStor, a solar battery we carry, we recommend you check out the following article titled, Sigenergy SigenStor Review.
Understand What Happens with the mySigen App
Most solar apps tell you what your system did. mySigen explains why it did it.
Through a feature called Sigen AI Insight, you get a plain-language explanation of your system’s behaviour over the past 24 hours.
For example, it might explain that your battery charged between 11am and 2pm because your panels were producing surplus energy and grid prices were low at that time.
What makes this especially helpful is that you can also see a forecast for the next 24 hours. You’ll know when the battery is expected to charge or discharge, when the system plans to use solar, and when it might use grid power. Each action comes with a clear reason, so you’re never left guessing.
If you want more detail, there’s an hour-by-hour breakdown that updates as new data comes in. This could be a change in the weather, a spike in usage, or a new tariff price. It’s like having a system engineer, a planner, and a personal guide all in one.
Sankey Diagrams with mySigen: See Exactly Where Your Energy Flows
One of mySigen’s most useful features is its Sankey diagram. This chart uses arrows to show energy moving from source to destination, each arrow sized by the energy it represents. Mapping every path, it shows how energy travels across your system. Energy can come from six sources: your solar panels, third-party inverters, the battery, vehicle-to-home (V2X) power, a generator, or the grid, and flows to five possible destinations: battery charging, home appliances, grid exports, DC electric vehicle charging, or AC electric vehicle charging.
This gives you real transparency. You can see how much solar went to your battery, your car, and the grid, broken down by day, week, month, or over your system’s full lifetime.
There’s also a Battery Energy Source feature that shows exactly where your battery’s stored power came from—solar, the grid, a generator, or your EV.
This is shown in both kilowatt-hours and as a percentage. It helps you answer a simple but important question: how green is my stored energy?
If too much energy is coming from the grid, you can change your settings to use more solar charging instead.
You can also set battery discharge priorities, choosing which energy source your battery uses first. For example, you might pick solar first, then generator, then grid, or any order that fits your needs. This level of control can make a real difference over time.
If you’d like to learn a bit more about the cost of SigenStor, we recommend you check out the following article titled, How Much Does the Sigenergy SigenStor Cost?
mySigen App Limitations
mySigen is a powerful app, but it’s important to have realistic expectations.
Learning curve. There’s a lot here: multiple features, settings, and graphs.
If you’re new to energy monitoring, it might feel overwhelming at first. The AI explanations help, but you’ll still need some time to get comfortable.
Some features depend on your setup. Certain tools only work if you have the right hardware. If you don’t have a connected EV charger or smart plug, some features won’t be available.
If your energy provider doesn’t offer time-of-use pricing, AI mode won’t work at its full potential.
The app relies on the internet. It updates every 10 seconds and needs a stable Wi-Fi connection. The SigenStor also needs internet to work well with the app.
If you don’t have Wi-Fi at your location, you’ll need a mobile hotspot. The system will keep running if you go offline, but the live data won’t be accurate.
The AI needs a warm-up period. It works best after it has enough data to learn from.
If your system is new or your usage habits change often, it may take some time before the predictions feel accurate.
Like any app, mySigen can have minor bugs, especially after updates. These aren’t major, but it’s good to be aware of them.
If you’d like to learn about some of the potential downsides to the SigenStor energy system, you might want to check out the following article titled, Problems with Sigenergy SigenStor Solar Energy System.
mySigen Community: You’re Not Learning Alone
Inside the app, you can join the Sigen Community. Here, users ask questions, share tips, post photos and videos, and keep up with new features and products from Sigenergy.
You can search by tags like #Battery, #AI, or #Troubleshooting to find answers to common questions. Chances are, someone else has already solved the issue you’re facing.
You’ll also find official support, video guides, news updates, and even special offers in the same community hub.
For new users, it’s a helpful support network. For experienced users, it’s a place to fine-tune your setup and get ideas from others.
No More Shots in the Dark (You have solar for that)
Most energy apps just show you numbers. mySigen helps you make sense of them.
It doesn’t just track your system. It explains what’s happening, learns from your usage, and helps you get the most out of your setup. With real-time visuals, AI scheduling, clear insights, and detailed energy flow maps, it makes your solar and battery system truly work for you.
At PSC Energy, we install your system and help you understand it. With mySigen, learning about your system is much easier. If you want to know more, just reach out. It’s what we do.
If you’d like to learn a bit more about Sigenergy’s SigenStor, you might want to check out the following article titled, Pros and Cons of the Sigenergy SigenStor Solar Battery and Energy System.
FAQ: mySigen App
What is the mySigen app and what does it do?
mySigen is the dedicated monitoring and control app for the Sigenergy SigenStor home battery system. It gives homeowners a real-time view of their solar generation, battery status, and grid usage — updated every 10 seconds. Beyond tracking, it explains what your system is doing and why, and uses AI to automate energy decisions on your behalf.
How often does mySigen update its data?
The app refreshes every 10 seconds, giving you a near-live view of energy moving through your home. This includes solar production, battery charging and discharging, and grid imports or exports.
What is Sigen AI Mode, and how does it work?
Sigen AI Mode is an artificial intelligence feature that automatically manages your home energy system. It learns your household’s usage patterns, monitors solar production and weather forecasts, and factors in electricity prices. Using that information, it charges your battery when electricity is cheap, discharges it when prices are high, and prioritises solar so you rely on the grid as little as possible — all without you needing to intervene.
Does AI Mode work with time-of-use and dynamic tariffs?
Yes. AI Mode is designed to factor in time-of-use and dynamic tariff pricing, charging and discharging your battery at the most cost-effective times of day. However, if your energy provider doesn’t offer time-of-use pricing, AI Mode won’t operate at its full potential.
What is Sigen AI Insight?
Sigen AI Insight is a plain-language explanation feature inside the app. Rather than leaving you to interpret graphs on your own, it tells you in plain English what your system did over the past 24 hours and why. It also shows a forward-looking forecast for the next 24 hours, including when the battery is expected to charge or discharge, and when the system may draw from the grid, each with a clear rationale.
What is a Sankey diagram, and why does mySigen use one?
A Sankey diagram is a type of chart that uses arrows to show energy flowing from source to destination, with each arrow sized by the amount of energy it represents. mySigen uses Sankey diagrams to show exactly where your energy comes from and where it goes — across solar panels, the battery, the grid, home appliances, and EV chargers. It can be viewed by day, week, month, or the full lifetime of your system.
What energy sources and destinations does mySigen track?
The app tracks energy from six possible sources: solar panels, third-party inverters, the battery, vehicle-to-home (V2X) power, a generator, and the grid. That energy can flow to five destinations: battery charging, home appliances, grid exports, DC EV charging, and AC EV charging.
What is the Battery Energy Source feature?
Battery Energy Source shows you exactly what your stored battery power is made up of — how much came from solar, the grid, a generator, or your EV — displayed in both kilowatt-hours and as a percentage. It helps you understand how “green” your stored energy is, and lets you adjust settings to prioritise solar charging if too much is coming from the grid.
Does mySigen work without an internet connection?
The SigenStor system will continue operating if it goes offline, but the app’s live data view requires a stable Wi-Fi connection to update every 10 seconds. Without the internet, the real-time display won’t be accurate. If there’s no on-site Wi-Fi, a mobile hotspot can be used as an alternative.
Is there a learning curve with the mySigen app?
Yes, and it’s worth going in with realistic expectations. The app has many features, settings, and graphs, which can feel overwhelming for new users. The AI explanations help, but most homeowners need some time to find their feet. The in-app Sigen Community is a useful support resource as you get started.
How long does it take for AI Mode to start working accurately?
AI Mode learns from your household data over time, so it works best once it has enough information to build from. If your system is brand new or your usage habits change frequently, it may take a few weeks before the predictions feel accurate. This is a normal part of how learning systems work, not a fault.
What is the Sigen Community?
The Sigen Community is a space in the app where users can ask questions, share tips, post photos and videos, and stay up to date on new features and products from Sigenergy. You can search by tags like #Battery, #AI, or #Troubleshooting. Official support resources, video guides, news updates, and special offers are also available through the same hub.
What hardware do I need to use all of mySigen’s features?
Some features only activate with the right hardware in place. EV charging data requires a connected EV charger, and smart plug integration requires compatible smart plugs. Without these, those sections of the app won’t apply to your setup.
Does mySigen allow manual control, or is everything automated?
Both options are available. AI Mode handles energy decisions automatically, but manual controls are accessible if you prefer a hands-on approach. You can also set battery discharge priorities — choosing which energy source your battery draws from first — giving you meaningful control alongside the automation.
